Legal
Cancellation & Refund Policy
Last updated August 2026
We hold therapist time for your booking. Please change or cancel as early as you can.
How to change or cancel
Use My booking with your email and PIN, or message us on WhatsApp/email with your reference code.
Same-day changes depend on remaining capacity — we will confirm what is possible.
Timing
Cancel or reschedule at least 3 hours before your start time when possible so we can free the slot.
Late cancellations or no-shows may forfeit prepaid amounts or incur a fee for cash bookings, especially when a therapist is already en route.
Refunds
If we cancel or cannot fulfill a prepaid booking, we will refund the card payment or offer a reschedule.
Refunds for customer cancellations depend on notice given and costs already incurred. We aim to be fair — contact us and we will confirm the outcome in writing.
Contact
hello@getroomspa.com · WhatsApp · My booking on getroomspa.com